Service Center Repair

Service Center Repairs

For service to Photon Machines Laser Ablation products, visit teledynephotonmachines.com.

Support

When your Teledyne CETAC product requires repair or routine preventive maintenance, our Service Center can help ensure efficient, convenient service with minimal downtime. Most Teledyne CETAC Technologies products can be serviced in the field, but in some cases, equipment may need to be sent to our service center for more involved repairs. First, a technical support specialist will assist you in troubleshooting your issue over the phone. If a repair is necessary, a specialist will help you arrange for fast repair and return of your product. All repairs are backed by a 90-day warranty.

ATTENTION!

Teledyne CETAC Technologies Service Center will not accept any instrument or equipment exposed to radioactive elements.

Teledyne CETAC Technologies Service Center will not accept any instrument or equipment used in BioSafety level 4 laboratories.

RMA Info

Teledyne CETAC Technologies requires a Return Material Authorization (RMA) number be assigned prior to equipment being returned for service. To obtain an RMA number, complete the Equipment Return Form and submit to Customer Support via email at [email protected]. You must complete both the Equipment Return and Decontamination worksheets to receive an RMA from CETACService.

When preparing equipment for service return, please note the following:

We will not accept any instrument or equipment exposed to radioactive elements.
We will not accept any instrument or equipment used in BioSafety level 4 laboratories.
A fee of $1000 USD will apply for each contaminated instrument that is not decontaminated properly.
All tubing must be removed from the equipment prior to return.

This includes ASXpress plus and SDXhpld rinse internal tubing and valve kit parts exposed.
Any tubing that is not removed and discarded prior to return will incur a fee.

Once an RMA number has been assigned, this number should be displayed on the outside of the shipping carton. Please include a copy of the Equipment Return Form with your instrument. Ship returns to:

Teledyne CETAC Technologies
ATTN: Service
14306 Industrial Road
Omaha, NE 68144

Depot Services

Repair Charges

Systems repaired will be charged on a Time and Materials (T&M) basis. The current T&M rate is $265.00 per hour plus parts with a one hour minimum.

Turnaround Time

Average turnaround time for autosamplers is 1 week and for liquid sample introduction systems is 2 weeks.

Equipment Rental

The Service Center provides overnight shipment of a loaner while the instrument is being repaired.

Parts and Labor Warranty

All repairs are waranteed against defects in material for 30 days and workmanship for 90 days from the original repair date. The warranty will be void if the equipment has been subjected to unusual conditions or has been tampered with without the prior consent of CETAC.

Shipping

Unless the instrument is under warranty or service contract, all shipping charges are paid by the customer. An RMA number is required to return items for service. This number should be displayed on the outside of the shipping carton.

Service Contracts

Most Teledyne CETAC instruments include a 1-year warranty against defects in materials and workmanship. CETAC recognizes your support needs and has designed service contracts to meet these needs.

A CETAC Service Contract delivers a number of important benefits:

Free loaner instrument and overnight shipment
Priority repair
Free of charge repair parts and labor during the warranty period
Free of charge factory Preventive Maintenance Program

Customers wishing to purchase a service contract for their instrument can contact their local representative or our service department for further information.

‭(Hidden)‬ Equipment Rental

CETAC Technologies Equipment Rental Program provides a temporary replacement system while the customer equipment is being repaired. This program covers all CETAC products with the exception of Laser Ablation Systems.

Terms and Conditions

Each product rented from CETAC Technologies shall be delivered to the customer in the manner in which CETAC Technologies wishes to have that product returned. All rental fees cover normal wear and tear of our rental equipment. All rental equipment should be properly maintained throughout the rental period, and must be cleaned, decontaminated, and returned to CETAC Technologies in the same condition in which it was received. At no time shall any repair of any rental equipment be attempted without the consent of CETAC Technologies. Any costs resulting from damage to the product, negligence on the part of the user, or any other situation not related to normal wear and tear of our rental equipment will automatically be charged to the customer in addition to the rental charges. CETAC Technologies must be notified within 24 hours from the time the equipment was received regarding any missing, defective or malfunctioning equipment, or if assistance is needed to set-up or operate equipment.

CETAC Technologies will pay ground shipping and handling charges to send equipment to the customer. Expedited shipping charges will apply for customers requiring overnight service. A return authorization number will be included with the repaired instrument. A 15% rental fee will be charged, (based on the rental rate of the equipment), for each additional day the product is held beyond the initial rental period.

About Teledyne CETAC

Teledyne CETAC products and services are used in every industry where rapid and accurate determination of elemental trace levels are required. Major industrial segments benefiting from our product-based solutions include semiconductor manufacturing, environmental analysis, and petrochemical manufacturing.