Category B Warranty
Two Year Warranty
TELEDYNE CETAC TECHNOLOGIES (CETAC) warrants automation instruments for (2) two years from the date of shipment. Any CETAC manufactured unit sold directly to the End-User found in reasonable judgment of CETAC to be defective in material or workmanship will be repaired by CETAC without charge for parts and labor. Only CETAC manufactured automation instruments are covered by the (2) two year warranty. For a complete listing of our Automation products please visit our web site at www.cetac.com and follow the Automationlink.
The unit, including any defective part, must be returned to CETAC within the warranty period. The expense of returning the unit to CETAC for warranty service will be paid for by the buyer. CETAC’s responsibility in respect to warranty claims is limited to making the required repairs or replacements, and no claim of breach of warranty shall be cause for cancellation or recession of the contract of sale of any unit.
Products may not be returned which are contaminated by radioactive materials, infectious agents or other materials constituting health hazards to CETAC employees.
This warranty does not cover any unit that has been subject to misuse, neglect, negligence or accident. The warranty does not apply to any damage to the unit that is the result of improper installation or maintenance, or to any unit that has been operated or maintained in any way contrary to the operating or maintenance instructions as specified in the Product Operator’s Manual. The warranty does not cover any unit that has been altered or modified so as to change its intended use. Any attempt to repair or alter any CETAC unit by anyone other than by CETAC authorized personnel or agents will void this warranty.
In addition, the warranty does not extend to the repairs made necessary by the use of parts, accessories, or fluids which are either incompatible with the unit or adversely affect its operation, performance or durability.
CETAC reserves the right to change or improve the design of any unit without assuming any obligation to modify any unit previously manufactured.
THE FOREGOING EXPRESS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
CETAC’S OBLIGATION UNDER THIS WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS, AND CETAC DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR THEM ANY OTHER OBLIGATION.
CETAC ASSUMES NO RESPONSIBILITY FOR INCIDENTAL CONSEQUENTIAL OR OTHER DAMAGES (EVEN IF ADVISED OF SUCH POSSIBILITY), INCLUDING BUT NOT LIMITED TO, LOSS OR DAMAGE OF PROPERTY, LOSS OF REVENUE, LOSS OF USE OF THE UNIT, LOSS OF TIME, OR INCONVENIENCE.
This warranty and all matters arising pursuant of it shall be governed by the laws of the State of Nebraska, United States.
Returned Product Procedures
Claims for shipment damage (evident or concealed) must be filed with the carrier by the buyer. CETAC must be notified within 30 days of shipment of incorrect materials. No product may be returned, whether in warranty or out of warranty, without first obtaining approval from CETAC. No replacements will be provided nor repairs made for products returned without such approval. Any returned product must be accompanied by a return authorization number. The expense of returning the unit to CETAC for service will be paid for by the buyer. The status of any product returned later than 30 days after the issuance of a return authorization number will be subject to review. Shipment of repaired products will generally be made 48 hours after receipt.
Products may not be returned which are contaminated by radioactive materials, infectious agents, or other materials constituting health hazards to CETAC employees.
Returned Product Warranty Determination
After CETAC's examination, warranty or out of warranty status will be determined. If a warranted defect exists, the product will be repaired at no charge and shipped pre-paid back to the buyer. If the buyer desires an air freight return, the product will be shipped collect. Warranty repairs do not extend the original warranty period.
If an out of warranty defect exists, the buyer shall be notified of the repair cost. At such time the buyer must issue a valid purchase order to cover the cost of the repair and freight, or authorize the products to be shipped back as is, at the buyer’s expense. Failure to obtain a purchase order number approval within 15 days of notification will result in the products being returned as is, at the buyers expense.
If a CETAC product cannot be made functional by telephone assistance or by installing replacement parts, and cannot be returned to CETAC for repair, then the following policy applies:
CETAC will provide an on site field service representative in a reasonable amount of time, provided that the customer issues a valid purchase order to CETAC covering all transportation, subsistence and prevailing labor costs, including travel time, necessary to complete the repair. For warranty field repairs, the customer will not be charged for the cost of transportation, labor or materials. If service is rendered at times other than normal work periods, then special service rates apply.